Privacy Policy
Last Updated: April 2026 | Rajabets Casino
1. Information We Collect
We collect information you provide during registration (name, email, phone number, date of birth), payment information processed through our payment providers (we do not store full card numbers), identity documents submitted for KYC verification, and technical data including IP address, device type, browser, and session information. We also collect gameplay data — games played, bets placed, and account transaction history — for account management and responsible gaming purposes.
2. How We Use Your Information
We use your personal data to: provide and operate your casino account; process deposits and withdrawals; verify your identity through KYC; communicate with you about your account, promotions, and support queries; comply with anti-money laundering (AML) and responsible gaming obligations; and improve our services through analytics. We do not sell your personal data to third parties.
3. Payment Data
Payment processing is handled by certified PCI-DSS payment processors. We receive transaction confirmations and reference numbers but do not store complete card numbers or CVV codes on our servers. UPI, PhonePe, and Paytm transactions are processed through their respective APIs with tokenised authentication — we store only a reference token, not your full payment credentials.
4. Data Sharing
We share your data with: payment processing partners (for transaction execution); identity verification services (for KYC completion); our gaming software providers (player ID only, no personal data); and regulatory authorities when required by law. We do not share your data with advertisers or data brokers.
5. Data Retention
We retain your account data for the duration of your account's existence plus 5 years after closure, as required by our gaming licence obligations. Transaction records are retained for 7 years for financial compliance. KYC documents are stored securely for the legally required retention period. You may request deletion of non-essential data by contacting support.
6. Cookies
We use essential cookies (required for the casino to function), analytics cookies (to understand traffic patterns and improve the site), and preference cookies (to remember your settings). You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the casino's functionality.
7. Your Rights
You have the right to: access your personal data (request a data export); correct inaccurate data; restrict processing in certain circumstances; and in some cases, request deletion. To exercise these rights, contact us at [email protected] with your account details and your specific request.
8. Security
We use TLS 1.3 encryption for all data transmission. Passwords are hashed using bcrypt. Server access is restricted and logged. We conduct regular security audits. Despite these measures, no internet transmission is 100% secure — we encourage you to use a strong unique password and enable two-factor authentication on your account.
9. Contact
For privacy-related queries: [email protected]. Our data protection team aims to respond within 72 hours. For urgent account security issues, use live chat for immediate assistance.
